Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unworn, in the same condition in which it was received, and in its original packaging. A receipt or proof of purchase is required.

To request a return, contact support@genuineleather.us before sending the item. If the return is approved, we will provide the correct return address and instructions for that product. Because our products may ship from different fulfillment partners, do not mail a return to the address on the package or to another address without authorization. Items returned without prior authorization may not be accepted.

For returns caused by a change of mind or another reason that is not our error, the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Made-to-order products

Made-to-order and custom-printed products, including our Leather Care Journal, are not eligible for returns or exchanges for buyer’s remorse. If a made-to-order item arrives damaged, defective, or misprinted, contact us within 14 days of delivery with your order number and clear photographs so we can arrange an approved replacement or refund.

Damages and order issues

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, missing, or incorrect. When the problem is confirmed as our error or a supplier defect, we will provide the appropriate replacement, refund, or prepaid return instructions.

Exceptions and non-returnable items

We cannot accept returns on personalized or custom products, made-to-order products except when defective or misprinted, gift cards, final-sale items, personal care goods, hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item before purchasing.

Exchanges

For eligible products, the fastest way to obtain a different item is to complete an approved return and place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days without justification, subject to applicable legal exceptions. The item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

We will notify you after the approved return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Bank or card processing times may vary. If more than 15 business days have passed since we approved your refund, contact support@genuineleather.us.